Shipping policy

Shipping and Handling

1. $150 Delivery charge for orders less than HK$300.
2. Free shipping for order over HK$300 within HKSAR.
3. Free shipping is not applicable to remote areas, restricted areas, outlying islands and road which prohibited truck weight 5.5 tones or above. Please contact us for delivery arrangement and fee in those areas.
4. For building without lift or for product that can only access through staircases, there will be additional delivery charge of HKD$50 per floor, up to 8 floors.
5. There will be no refund of delivery fee on delivery failure due to an unattended recipient address upon arrival of goods at the appointed time. Should delivery be reschedules in such circumstance, we will require additional delivery charges.
6. In case of bad weather conditions, serious flooding or blocked or closed roads, the deliveries may be delayed or suspended. We will contact the affected customer within 24 hours via SMS/phone for rescheduling of delivery and such delivery will be made within 7 days thereafter.
7. To reschedule delivery, please email to info@quadroshop.hk at least 3 working days before delivery.
8. Special delivery arrangement shall apply during the COVID pandemic.
9. Shipping outside HKSAR can be arranged at extra cost. Please contact us for details.
10. Quadroshop.hk reserves the final right to interpret the terms and conditions herein.

Delivery Schedule

1. Upon purchase, we will dispatch your order as soon as possible and normally will be delivered to you within seven business days in the HKSAR. If we encounter problems, we will contact you. If you have special requests, please contact us to make alternate arrangements.
2. If your item is out of stock, we will contact you for back order arrangements or cancellation arrangements.